CEO and Founder

Porter Marshall is the founder of Mosaic Retail, a customer experience consultancy built on the belief that brands are remembered not just for what they sell, but for how they make people feel. The inspiration behind Mosaic comes from years of leading CX and support teams and realizing that building a brand known for experience is never the work of one person. It’s a collective effort made up of people, processes, and moments all coming together like pieces of a mosaic contributing to the bigger picture.

Before launching Mosaic, Porter played a key role in scaling global support operations at Bodybuilding.com, one of the largest e-commerce fitness brands in the world. There, he led a high-performing team that turned customer service into a strategic advantage and an undeniable part of the brand’s identity. Along the way, the team earned multiple industry recognitions, including Bizrate’s Circle of Excellence and a spot on Newsweek’s Best Customer Service list.

Porter brings a strategic, people-first approach to helping modern brands design and deliver experiences that truly stand out. His work focuses on thoughtfully building systems that serve both the customer and the team behind the scenes.